Terms of Service

Last updated: May 19, 2026

Welcome to E-Memory. These Terms of Service (“Terms”) govern your access to and use of the E-Memory website, applications, and services (collectively, the “Service”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Who we are

E-Memory provides a platform for creating online memorials — pages that honor and preserve the memory of someone who has passed away. References to “we,” “us,” or “E-Memory” refer to the operator of the Service. You can reach us at team@e-memory.app.

2. Eligibility and accounts

You must be at least 16 years old (or the age of digital consent in your country) to use the Service. You are responsible for keeping your login credentials secure and for all activity on your account. Notify us promptly if you suspect unauthorized access.

3. Your content

You may upload text, photos, and other materials about a person you wish to remember (“Your Content”). You retain ownership of Your Content. By submitting it to the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and transmit Your Content solely for the purpose of operating, providing, and improving the Service.

You represent and warrant that:

  • you have the right to share Your Content and to grant the license described above;
  • Your Content does not infringe anyone’s intellectual property, privacy, or publicity rights;
  • you have, where required, the consent of the family or next of kin of the deceased person being memorialized.

4. Acceptable use

You agree not to use the Service to:

  • impersonate any person or misrepresent your affiliation with anyone;
  • publish content that is unlawful, harassing, hateful, or sexually explicit;
  • upload malware, attempt to disrupt the Service, or circumvent security measures;
  • scrape, mine, or resell data from the Service without our written permission;
  • use the Service for any commercial purpose other than as expressly permitted.

We may remove content or suspend accounts that violate these Terms, and we may report illegal activity to authorities.

5. Paid plans and billing

Some features require a paid subscription. Subscriptions are billed in advance on a recurring basis through our payment processor, Lemon Squeezy. By subscribing, you authorize recurring charges until you cancel. You can cancel at any time from your account — cancellation takes effect at the end of the current billing period and we do not refund partial periods unless required by law.

Prices, features, and tier limits may change. We will give reasonable notice of material changes that affect existing subscriptions.

6. Memorial visibility and sharing

Memorials can be set to public or private. Public memorials are accessible to anyone with the link and may be indexed by search engines. Private memorials are visible only to people you share the link with. You are responsible for choosing the appropriate visibility for the content you upload.

7. Account deletion and data retention

You can delete your account at any time from the account settings. Deleting your account permanently removes your memorials and uploaded content from the Service, though residual copies may remain in backups for a limited period before being overwritten. Some information may be retained where required by law or for legitimate business purposes (for example, payment records).

8. Intellectual property

The Service, including its design, software, and branding, is owned by E-Memory and protected by intellectual property laws. You may not copy, modify, or create derivative works of the Service except as permitted by these Terms.

9. Third-party services

The Service relies on third-party providers for hosting, payments, email delivery, and authentication. These providers have their own terms and privacy practices. We are not responsible for the acts or omissions of third parties.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

11. Limitation of liability

To the maximum extent permitted by law, E-Memory will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill arising out of your use of the Service. Our aggregate liability to you for any claim arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us in the twelve months preceding the claim, or (b) USD 50.

12. Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms or if we reasonably believe doing so is necessary to protect the Service or its users. You may stop using the Service at any time by deleting your account.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which E-Memory is established, without regard to its conflict of laws principles. Disputes will be resolved in the courts of that jurisdiction, except where mandatory consumer protection law gives you the right to bring proceedings in your country of residence.

15. Contact

Questions about these Terms? Email team@e-memory.app.